Do I need to register before placing an order?
No, you do not have to. You can place the order directly on our website without registration. If you change to another computer next time, then you will not see the first order information. If you like, you can also choose to register on our website.
How do I register?
Click “Create Account” at the bottom left corner of our website. You can register with your Email account.
What if I forgot my login password?
Click the “Forgot your password?" on the Login page, fill in your registered email then we will send a new password to your registered email.
Where does my order ship from?
Our main fulfillment center is located in China. All our clothes are shipped from our fulfillment center.
What delivery companies do you use?
We only use safe and reputable delivery companies like DHL.UPS. USPS, Postal Mail etc.
How much is the shipping fees?
It depends on weight and distance. And you can see the exact fees when choosing the shipping method. Any order can enjoy free standard shipping on our website now!
Is there any additional fee or tax?
For most of the countries, our customers do not need to pay for importing fee. duties or VAT (Valued Additional Tax). However, for some European countries, our customers may need to pay the duties or VAT according to your countries' levying rules.
What if I encounter other problems on Ihohoho.com?
Please take a picture of the problem you met or screenshot and send it to email@example.com so that we can handle the issue ASAP.